Bolton & District Hospital Saturday Council, trading as UK Healthcare, is a not for profit company limited by guarantee and registered in England (Number 518573). Registered Office: Westfield House, 60 Charter Row, Sheffield, S1 3FZ.
Bolton & District Hospital Saturday is also governed by the Financial Ombudsman Service (FOS) and the Financial Services Compensation Scheme. The FOS can be found at www.financial-ombudsman.org.uk or by calling 0300 123 9123.
This website and all policies detailed herein are only available to residents of the United Kingdom and are governed by the law applying to England and Wales. Bolton & District Hospital Saturday Council follow and support the principles of Treating Customers Fairly as recommended by the FCA.
The following outlines how to make a complaint
Making a Complaint
Your complaint should fully outline your reasons for dissatisfaction. In order that we may thoroughly investigate your complaint we may ask for further information. In certain circumstances it may be necessary for us to obtain information from third parties and we will ask your permission to obtain this information.
We will contact you with our decision immediately following the conclusion of our investigation, and within 8 weeks of receiving your complaint. This does not affect your right to contact the Financial Ombudsman Service at any time.
If you are unhappy with the outcome of your complaint and have exhausted our internal complaint process you can ask the Financial Services Ombudsman for an independent review. We will send you a leaflet “Your complaint and the Ombudsman” explaining the steps you need to follow.Should you require any further assistance in relation to this process please do not hesitate to contact the Customer Services Manager at UK Healthcare on 01204 522775.