Talk To Us today on 01204 522775
Talk To Us today on 01204 522775Please read these important Key Facts and then click the button at the botton to ‘Start Your Application’
Important information
The Financial Conduct Authority (FCA) is an independent body that regulates the general insurance industry. It requires us to give you certain information so that you can decide if our products and services are right for you.
Statement of Demands and Needs
This plan meets the demands and needs of someone who is looking for help towards the cost of a selected range of everyday healthcare expenses. Exclusions and restrictions apply, more information can be found in the Terms and Conditions. A standard 13 week qualifying period applies to all everyday and senior policies prior to claiming. A copy of the T+C’s can be requested prior to your application by e-mailing info@ukhealthcare.org.uk.
The services you will receive
We will only provide you with information about our plans so that you can make an informed choice. We will not provide you with any advice or personal recommendation about the plan or range of options available from UK Healthcare. You will need to make your own decision as to the suitability of the product for your own circumstances.
Who are we?
This plan is sold and managed by UK Healthcare, a trading name of Bolton & District Hospital Saturday Fund which is an Appointed Representative (AR) of Westfield Contributory Health Scheme Ltd.
Westfield Contributory Health Scheme Ltd are the underwriters of the plan and are registered in England and Wales, company number 303523. We are authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority, our registration number is 202609. Our registered address is Westfield House, 60 Charter Row, Sheffield, S1 3FZ.
Commission
For direct sales, our sales staff receive a salary and a monthly bonus which is calculated as a percentage of sales.
If you are introduced, to us by an Introducer Appointed Representative (IAR) we pay them a percentage commission.
Cooling Off Period
If you are not completely satisfied with the plan, simply notify us within 14 days of the date you receive your Member Certificate and we will cancel it. Provided a claim has not been paid, we will refund any premium collected. Please refer to full terms and conditions in your plan guide.
Limitations and Exclusions
You cannot claim for any pre-existing medical conditions (excluding dental and optical cover).If you have suffered symptoms of a medical condition prior to joining you will not be able to claim for this or any other related medical condition.
Existing members who upgrade to a higher level of cover will have benefits for medical conditions originating after joining, and prior to upgrading, paid at the lower benefit level. All claims must relate to a medical condition and be submitted within three months of treatment.
Claiming
To claim follow the simple steps detailed under “Make a Claim” to submit your claim on line. You may also download a claim form from this website or telephone 01204 522775 to request one.
Complaints
You can contact us with your concerns by phone, email or post. If you’re not satisfied with our response, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). You will have 6 months from the date of our response letter to do this, or you may lose your right to have the complaint investigated. More information is available on the FOS website www.financial-ombudsman.org.uk.
The Financial Services Compensation Scheme
UK Healthcare are covered by the Financial Services Compensation Scheme (FSCS). If we are unable to meet our obligations, you may be entitled to compensation from the scheme. For more information please visit www.fscs.org.uk
